Customer questions. Email us at support@lolascosmetics.com, or message us on Instagram or Facebook. We aim to reply within 24 hours. Including your order number in your first message helps us sort things faster, and if you cannot find it, the email address you used at checkout works just as well.
Sending photos or videos. Reply to the email thread with them attached so everything stays together on your order. If a video is too large to attach, a short clip or a couple of photos in good light showing the lash tray and the affected clusters is perfect.
Wholesale, salon and trade enquiries. We would love to hear from you. Email fraser@lolascosmetics.com and we will come back to you directly.
Press and media. Please also email fraser@lolascosmetics.com.
Creator and collaboration requests. We work with creators we have discovered through their content, so the best way to be seen is to tag us in your posts. We are not able to respond to collaboration requests sent to the customer service inbox.