VAT invoices. Yes, we can provide one. Send us your order number and we will prepare and send a VAT invoice, normally within 1 working day.
Cannot find your order number? No need to hunt for it. Tell us the email address you used at checkout, or the name and postcode on the order, and we will look it up at our end.
Orders placed elsewhere. If you bought through TikTok Shop, Amazon, Superdrug or Debenhams, those orders are handled directly through the platform or retailer you bought from rather than through us, so please contact them for delivery and returns queries.
Response time. We aim to reply to every message within 24 hours.